Relax… Verdant will Handle Your Apps so You Can Take Care of Business
Verdant Sustainable Managed Services is a complete support solution for your enterprise applications. Verdant offers high quality support from a team of expert technologists, 24x7x365 on-call support, and an aggressively enforced Service Level Agreement – all for a significantly lower cost than supporting the application internally.
- Expert US-based staff
- Service Level Agreement with Service Level Guarantees
- 24x7x365 On-call Support
- Automated monitoring system
- Customer Portal
- System Metrics Reports
Service Level Agreement
Verdant offers a formalized Service Level Agreement with each support package. This is your guarantee that a qualified technologist will respond to your support requests and start work on resolving issues within an agreed upon amount of time. The SLA sets clear expectations about how our teams will work together and the support levels that must be maintained. A well-defined and properly supported SLA is the best way to ensure that your users will get the support they need to carry your business forward. Our SLA provides for 30-minute response time during business hours and 24x7x365 on-call support for high severity issues.
Verdant has experience and expertise in supporting all the tiers of your enterprise application, from the web server down to the database. Our holistic application support model ensures that you can get all the support you need from a single partner. VerdantSMS is the true “one stop shop” for enterprise application support.
Verdant proactively manages your application. Some support vendors are content to sit back and wait for tickets to arrive. Verdant actively and continually monitors your system to detect faults or maintenance issues that may impact your users. Our proprietary monitoring tools watch all the tiers of the application stack and alert a Verdant Technologist when a fault is detected.
Systems Architecture and Capacity Planning
Verdant will assist you with supporting all stages of your application lifecycle. This includes recommendations for patch application, technology upgrades, and system capacity and sizing. Verdant can lay out a customized roadmap tailored to your firm’s growth curve, strategic initiatives and technology infrastructure that ensures that your application can meet the needs of your business both now and in the future.