We Make IT Work
Verdant Sustainable Managed Services provides the "Total Solution" you need to support the phases of your application's lifecycle. Verdant will be there every step of the way, from implementation to ongoing support and hosting, customizations, extensions, and upgrades. VerdantSMS solutions offer the expertise you need backed by aggressive Service Level Guarantees. Whether deployed as a fully outsourced solution or as a managed "safety net" for your internal staff, VerdantSMS gives you the power and flexibility of on-demand resources while reducing the total cost of ownership of your systems.
- Expert US-based staff
- Service Level Agreement with Guarantees
- 24x7x365 On-call Support
- Automated monitoring system
- Customer Portal
- Monthly Application Audit and System Metrics Reports
SERVICE LEVEL AGREEMENT
Verdant offers a formalized Service Level Agreement with each support package. This is your guarantee that a qualified Technologist will respond to your support requests and start work on resolving issues within an agreed upon amount of time. The SLA sets clear expectations about how our teams will work together and the support levels that must be maintained. A well-defined and properly supported SLA is the best way to ensure that your users will get the support they need to carry your business forward. Our SLA provides for 30-minute response time during business hours and 24x7x365 on-call support for high severity issues.
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